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WorldHost the principles of Customer Service

April 27, 2016 @ 9:00 am - 5:00 pm

WorldHost is an internationally recognised, individually assessed programme for quality customer service, specially tailored for the needs of the service sector.

What are the benefits to becoming a WorldHost Committed Destination?

  • Add value to your businesses and local communities
  • Promote a positive sense of pride for the   businesses and communities.
  • Ensure your businesses’ front line staff offer consistent customer service
  • Provide positive PR opportunities
  • Get involved in any customer service awards and competitions
  • Display the WorldHost Destination committed to Customer Service Excellence logo on all your collateral and website.

Your staff will learn:

  • Why customer service is such an important part of their role
  • How to make an excellent first impression and make customers feel welcome
  • How using customers’ names can help to create a good rapport, and techniques for remembering names
  • Communication skills for success
  • How to empathise with customers, and why handling their concerns is so important
  • Why listening is an essential part of the customer service process, and how to do it effectively
  • The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
  • How to ‘go the extra mile’ – including making five commitments on how they will do this in your business.

Certificate & badge will be issued on successful completion of the course

Entry Requirement: There are no formal entry requirements

Cost: £85 (This course qualifies for ILA funding)

 

worldhost licenced trainer

Details

Date:
April 27, 2016
Time:
9:00 am - 5:00 pm
Event Tags:
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Organizer

Janie Wallace
Phone:
01294 322707
Email:
janie.wallace@ceisayrshire.co.uk

Venue

CEIS Irvine Office
26 Eglinton Street
Irvine, KA12 8AS United Kingdom
+ Google Map
Phone:
01294322707
Website:
http://www.ceisayrshire.co.uk/